And refund those who’ve already paid for repairs.
Nintendo is having a rough week. If you haven’t heard already, the company had a class action lawsuit filed against it after concerns about Joy-Con drift.
Joy-Con drift on your Nintendo Switch is when your movement in a game begins to “drift”, regardless of whether or not you’re pointing the joystick in that direction. The company hasn’t officially admitted there’s anything wrong, but reports from all over the internet show it to be a pretty widespread problem for Switch owners.
Now, according to a report on Vice, Nintendo has told its customer service representatives to stop charging customers who are sending their Joy-Cons in for repair, and to issue refunds to anyone who’s paid for previous repairs.
This comes from internal Nintendo documentation provided to Vice by a source “familiar with Nintendo’s updated customer support documentation”.
“Customers will no longer be requested to provide proof of purchase for Joy-Con repairs,” it reads. “Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.”
There’s still no official update from Nintendo, as press receive the same copy-pasted paragraph we reported in our previous update.
But it seems Nintendo is prepared fix your dodgy Joy-Cons for free, albeit quietly, and without even asking for proof of purchase.